399btd Privacy Policy
Your personal information is completely safe with us. This policy clearly explains how 399btd collects, uses, and protects your data.
This Privacy Policy ("Policy") is issued on behalf of the 399btd platform ("399btd", "we", "us"). When you use our website or services, you agree to the terms of this Privacy Policy. This Policy explains what information we collect, how we use it, and what steps we take to protect your information. We place the highest importance on your privacy and are committed to earning your trust and confidence.
Information Collection
399btd collects certain necessary personal information to provide you with our services. This information is divided into two main categories as follows:
1.1 Registration and Account Information
- Full name and date of birth (for age verification)
- Active email address
- Mobile phone number
- Residential address
- National ID or passport number (for identity verification)
- Username and secure password
1.2 Financial Transaction Information
- Payment method details (bKash, Nagad, Rocket, Upay or bank account)
- Deposit and withdrawal history
- Transaction date, time, and amount
When you use the 399btd website, our system automatically collects certain technical information. This information does not directly identify you, but it helps improve the performance of the platform:
- IP address and browser type
- Device type and operating system
- Sequence and duration of pages visited
- Cookie and session data
- Referral source (how you arrived at our site)
Use of Information
399btd uses collected information only for the following legitimate purposes:
- Creating, managing, and verifying your account
- Processing financial transactions — to confirm deposits and withdrawals
- Providing customer support and resolving your issues
- Detecting fraud and maintaining security measures
- Complying with applicable laws and regulations (Know Your Customer or KYC verification)
- Enforcing responsible gaming guidelines
- Conducting research to improve platform quality and services
- Keeping you informed about promotional offers and bonuses (with your consent)
We never sell your personal information or disclose it to unauthorized third parties.
Cookie Policy
Cookies are small text files stored on your device when you visit our website. 399btd uses the following types of cookies:
4.1 Essential Cookies
These cookies are essential for the basic functionality of the website. They maintain your login session, ensure security, and remember your preferences. Disabling these cookies may prevent the site from working properly.
4.2 Functional Cookies
These cookies help improve your user experience — for example, by retaining language preferences, display settings, and recent activity information.
4.3 Analytics Cookies
These cookies help us understand how users are using the site, which pages are most popular, and where improvements are needed. The data collected is aggregated and anonymized.
You can manage cookies at any time by changing your browser settings. Please note, however, that disabling essential cookies may cause some parts of our service to not function properly.
Information Sharing
399btd may share your personal information with third parties only in the following circumstances and for the following purposes:
5.1 Service Provider Partners
The minimum necessary information is shared with our trusted partners for payment processing (such as bKash, Nagad, Rocket, Upay), technology infrastructure, customer support, and fraud detection services. These partners are contractually bound to comply with our privacy standards.
5.2 Legal Obligations
We may be required to provide information in response to court orders, government directives, or legitimate requests from law enforcement agencies. In addition, relevant information may be shared with regulatory bodies to comply with anti-money laundering (AML) and KYC regulations.
5.3 Business Transfers
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will notify you in advance.
Important: We never sell your personal information to third parties for marketing or commercial purposes.
Data Security
399btd follows industry-leading technology and processes to ensure the security of your information:
- SSL/TLS Encryption: All data transmission between your browser and our servers is protected by 256-bit SSL encryption.
- Data Encryption: Stored sensitive information, particularly passwords and financial details, is kept in encrypted form.
- Firewall and Intrusion Detection: Our servers are protected by advanced firewalls and real-time intrusion detection systems.
- Access Controls: Only authorized personnel have access to your personal information, and they are bound by strict confidentiality agreements.
- Regular Security Audits: Our systems undergo regular security testing and audits so that any vulnerabilities can be quickly identified and resolved.
- Two-Factor Authentication: Two-factor authentication (2FA) is available for additional account security.
Data Retention
399btd retains your personal information only for as long as necessary — no longer. We follow these principles in determining retention periods:
- Active Accounts: All relevant information is retained for as long as your account remains active.
- Financial Transaction Records: Transaction records are retained for a period defined by applicable law after account closure, for legal compliance and accounting purposes.
- After Account Closure: After an account is closed or upon a user's request, information that is not legally required to be retained is deleted or anonymized as quickly as possible.
Your Rights
As a registered user of 399btd, you have the following rights:
- Access: You can find out what information we hold about you and request a copy of it.
- Right to Rectification: If any of your information is incorrect or incomplete, you can request that it be corrected or updated.
- Right to Erasure: In certain circumstances you may request that your personal information be deleted, though we may be required to retain some information due to legal obligations.
- Objection to Processing: You may object to your information being used for marketing communications and may withdraw your consent at any time.
- Data Portability: You may request a copy of your data in a structured, commonly used format.
To exercise these rights, please contact our dedicated support team via live chat or by email at: [email protected]
Protection of Minors
399btd strictly prohibits anyone under the age of 21 from registering or using our services. We do not intentionally collect any information from minors. Age verification is a mandatory step in the registration process.
If we become aware that information from a minor has been collected inadvertently, that information will be deleted immediately and the associated account will be cancelled. If a parent or guardian suspects their child is using our platform, please contact us immediately.
Policy Changes
399btd may update this Privacy Policy from time to time. This Policy may be revised to keep pace with changes to our services, technology, or applicable laws. For any significant changes, we will:
- Post a clear notice on our website.
- Notify registered users by email.
- Update the "Last Updated" date at the top of the page.
Your continued use of the platform after any changes means you accept the updated policy. We recommend that you visit this page regularly.
Contact Us
Have a Privacy Question?
If you have any questions, comments, or concerns about this Privacy Policy, please contact our dedicated support team directly. We provide support in Bengali 24/7.
Instant support in Bengali 24/7
For more information, please also visit our Terms and Conditions and Responsible Gaming pages.