399btd Terms and Conditions

1 General Information

These terms and conditions ("Terms") form a legal agreement between the 399btd platform ("Site", "we", "399btd") and its users ("you", "member", "player"). 399btd operates a safe, transparent, and responsible online gaming and sports betting platform for players in Bangladesh.

By accessing our site, registering, or using any service, you confirm that you have fully read, understood, and accepted these terms. If you do not agree with any part of these terms, please refrain from using our site.

These terms may be updated from time to time. The latest effective version will always be published on this page.

2 Account Registration and Eligibility

2.1 Age Limit

To register with 399btd and use our services, you must be 21 years of age or older. Opening an account by minors is strictly prohibited. We reserve the right to verify age and may request valid identification documents when necessary.

2.2 One Account Rule

Each individual may operate only one account. Creating multiple accounts under the same person, family, or address is prohibited. If multiple accounts are detected, all associated accounts may be immediately closed and deposited funds and bonuses may be forfeited.

2.3 Providing Accurate Information

You must provide accurate, complete, and up-to-date information at the time of registration. Providing false or incorrect information will result in account closure. If you need to update your information, please contact us via live chat.

2.4 Geographic Applicability

Our services are provided for players located in Bangladesh. Our services may not be available in certain countries or regions. It is the user's own responsibility to comply with local laws and regulations.

3 Account Verification and Security

3.1 Identity Verification (KYC)

We may verify your identity before processing a withdrawal. The following documents may be requested for this purpose:

• Copy of National ID Card (NID) or passport
• Mobile banking account statement (bKash / Nagad / Rocket)
• Recent bank statement (if required)

Withdrawals may be held until the verification process is complete. This is done for the security of both you and us.

3.2 Password Security

It is your responsibility to keep your account password confidential. If you notice any unauthorized access or suspicious activity, notify our support team immediately. Do not share your login credentials with any third party.

4 Deposit and Withdrawal Policy

4.1 Deposit Methods

Funds can be deposited at 399btd using the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount for all methods is ৳200.

4.2 Withdrawal Methods

The minimum withdrawal amount is ৳1,000. Withdrawals are generally completed within 15 minutes to 2 hours. Withdrawals will only be made to the payment account from which the deposit was made.

4.3 Source of Funds

You must confirm that deposited funds come from a legitimate source. Any funds connected to money laundering or illegal activities will not be accepted and the associated account will be immediately closed.

4.4 Fees and Charges

399btd generally does not impose any additional fees on deposits or withdrawals. However, your mobile banking or bank provider may apply their own transaction fees, which are entirely subject to their own policies.

5 Bonus and Promotion Terms

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. For example: depositing ৳1,000 will earn a ৳1,000 bonus and the total balance will be ৳2,000. Depositing ৳22,000 or more will earn the maximum ৳10,000 bonus and the total balance will be ৳32,000.

5.2 Wagering Requirements

A 10x wagering requirement applies to every bonus. This means you must wager 10 times the bonus amount before the bonus funds can be withdrawn. If the wagering requirement is not met, the bonus and any winnings earned from the bonus cannot be withdrawn.

5.3 Bonus Usage Rules

• Bonuses can only be used on eligible games.
• Multiple bonuses cannot be claimed at the same time unless the promotion specifically allows it.
• Bonus funds cannot be withdrawn directly — they are for gameplay use only.
• If you attempt to use a bonus fraudulently, your account will be closed.
• 399btd reserves the right to modify or cancel any bonus promotion at any time.

5.4 VIP Program

399btd has three VIP tiers:

• Bronze: Up to 0.5% cashback benefit per week.
• Silver: Up to 1.0% cashback benefit per week.
• Gold: Up to 1.5% cashback benefit per week.

Advancement to a higher VIP tier depends entirely on gaming activity, and regularly active players may automatically move to a higher tier.

6 Betting and Gaming Rules

6.1 General Betting Rules

All bets cannot be changed once confirmed. If the result of any game becomes unclear due to a technical error or server issue, we reserve the right to void that bet and return the original amount.

6.2 Fair Play Policy

399btd is committed to ensuring fair and equal opportunity for all players. All our games are operated using third-party secure servers and encryption technology. It is entirely impossible to artificially influence the outcome of any game.

6.3 Technical Errors

399btd will not be liable for any loss caused by network disconnection or device issues. However, in the case of server-side errors, we will make every effort to provide an appropriate resolution.

7 Prohibited Activities

The following activities are strictly prohibited and if detected, the account will be immediately closed and all funds may be forfeited:

• Misuse of the bonus system or bonus fraud (bonus abuse).
• Money laundering or use of funds obtained from illegal sources.
• Using automated software, bots, or any technical means to game unfairly.
• Operating multiple accounts or using another person's account.
• Exploiting any vulnerability or flaw in the platform.
• Threatening, harassing, or abusive behavior toward other players or staff.
• Registering using a false identity.

8 Responsible Gaming

399btd strongly believes in responsible gaming. Gaming is for entertainment — not as a means of earning a living. Avoid spending beyond your means.

We provide the following tools to protect players:

• The ability to set deposit limits.
• Self-exclusion — the option to remove yourself from the platform for a set period of time.
• Information and guidance on responsible gaming.

If you experience gaming problems, please contact our 24/7 live chat support team or read our Responsible Gaming page.

9 Privacy and Data Protection

Protecting your personal information is very important to us. 399btd uses SSL encryption technology to keep all data secure. We do not sell your information to third parties or share it without authorization.

To learn more about how we collect, use, and protect your data, please read our Privacy Policy.

9.1 Cookies

Our site uses cookies to improve the user experience. By continuing to use the site, you agree to the cookies policy.

10 Account Suspension and Closure

10.1 Closure by 399btd

We reserve the right to suspend or fully close an account without prior notice in the following circumstances:

• Any violation of these terms.
• If fraudulent or illegal activity is detected.
• If identity verification fails.
• If misuse of the bonus system is proven.

10.2 Closure by the User

You may request account closure at any time via our live chat or email. Please withdraw any eligible balance before closing your account.

11 Limitation of Liability

399btd will not be liable for losses arising from the following:

• Issues caused by the user's internet connection being disrupted.
• Delays caused by third-party payment providers.
• Unauthorized access to an account due to the user's own negligence or failure to maintain password security.
• Unexpected technical errors beyond our control.

Our total liability shall in no case exceed the amount of the principal funds deposited by the relevant user at that time.

12 Changes to Terms

399btd reserves the right to amend these terms and conditions at any time. For significant changes, we will post a notice on the site. Continued use of the site after any changes will be considered as your acceptance of the revised terms.

You are advised to visit this page regularly so that you stay informed about the latest terms and conditions.

13 Contact & Complaints

If you have any questions or complaints about these terms, please contact our support team:

• Live Chat: Available 24/7 in Bengali.
• Email: [email protected]

We take all complaints seriously and try to provide a resolution as quickly as possible.